Contact Information for Student Complaint Processes

An individual student or group of students should directly discuss with the Section Instructor involved any misunderstanding or grievance related to the Section Instructor’s performance or expectations. If a satisfactory resolution is not achieved, the student has the prerogative of informing the section instructor of the intention of bringing the situation to the Course Lead. This process should be initiated within two weeks.

Program Director

A problem which is not satisfactorily resolved at the team level (Section Instructor and Course Lead) may be taken to the Program Director. The Program Director will review the data and act as an arbitrator of the grievance.

College

For any other college-related concerns, students are to refer to the Simmons Student Handbook.

**For concerns regarding discrimination or Title IX, please refer to the Important Notices section located at the beginning of the student handbook.

Distance Education Programs

Simmons University operates under the approval of "NC-SARA" (National Council for State Authorization Reciprocity Agreements). As required by the NC-SARA student complaint process, a student must first attempt to resolve and file their complaint at the institution (process outlined above). For complaints not resolved at the institutional level, a student may file an appeal to the NC-SARA portal agency of the institutions home state. Contact information for Simmons’ NC-SARA portal agency may be found below:

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

Online students may also contact their respective state agency for complaints about the University. Contact information is provided in the list of state agencies below.

NC-SARA Student Complaints Procedure

Simmons University operates under the approval of “NC-SARA” (National Council for State Authorization Reciprocity Agreements). As required by the NC-SARA student complaint process, a student must first attempt to resolve and file their complaint at the institution. For complaints not resolved at the institutional level, a student may file an appeal in one of the following ways (dependent on their state residence):

Massachusetts Residents' (Online or On-the-Ground) Student Complaint Procedure

For Massachusetts resident's complaints not resolved at the institutional level, they may file a complaint utilizing the Massachusetts Department of Higher Education's (DHE) non-SARA consumer complaint procedure and online form. Contact information to the DHE and link to the online form may be found below:

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

Non-Massachusetts Residents' (Online) Student Complaint Procedure (for out-of-state students from SARA member states not residing in Massachusetts)

For non-Massachusetts residents located in SARA member states with complaints not resolved at the institutional level, they may file a SARA complaint utilizing the Massachusetts Department of Higher Education's SARA Complaint Procedure and Online Form.

Non-SARA Member State Student Complaints Procedure

For residents not located in a SARA member state with complaints not resolved at the institutional level, you may contact the appropriate authority in your state of residence. Contact information can be found in the list of state agencies below.

ALABAMA

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000

ALASKA

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
[email protected]

Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
[email protected]

ARIZONA

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007

ARKANSAS

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
[email protected]

Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
[email protected]

CALIFORNIA

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
[email protected]

COLORADO

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202

CONNECTICUT

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
[email protected]

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
[email protected]
Consumer Complaint Hotline: (800) 842-2649

DELAWARE

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
[email protected]

Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
[email protected]

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002

FLORIDA

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
[email protected]

GEORGIA

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334

HAWAII

Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
[email protected]

IDAHO

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

ILLINOIS

Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
[email protected]
Institutional Complaint Hotline: (217) 557-7359

Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Illinois Consumer Fraud Bureau Form
Consumer Fraud Hotline: (800) 243-0618

INDIANA

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204

IOWA

Iowa College Student Aid Commission
430 E. Grand Ave., 3rd floor
Des Moines, IA 50309
Telephone: (877) 272-4456

Online Student Dispute Resolution Form

KANSAS

Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368

KENTUCKY

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319

Kentucky Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
[email protected]

LOUISIANA

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677

MAINE

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
[email protected]

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333

MARYLAND

Maryland Higher Education Commission
6 N. Liberty Street
Baltimore, MD 21201

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
[email protected]
Consumer Protection Hotline: (410) 528-8662

MASSACHUSETTS

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

MICHIGAN

Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section
P.O. Box 30018
Lansing, MI 48909

MINNESOTA

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227

Minnesota Attorney General's Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101

MISSISSIPPI

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453

Mississippi Consumer Protection Division
Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
Mississippi Consumer Protection Complaint Form

MISSOURI

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
[email protected]

MONTANA

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
[email protected]

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: (800) 727-6432

NEVADA

Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120

NEW HAMPSHIRE

New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531

NEW JERSEY

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
[email protected]

New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110
[email protected]

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102

NEW MEXICO

New Mexico Higher Education Department /PPSD
2044 Galisteo St, Suite 4
Santa Fe, NM 87505-2100
505-476-8400

NEW YORK

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
[email protected]

New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza – Suite 2101
Albany, New York 12223-1556

NORTH CAROLINA

North Carolina Post-Secondary Education Complaints
910 Raleigh Road
Chapel Hill, NC 27514
Phone: 919-962-4558

North Carolina Alternate Contact:
North Carolina Department of Justice
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
Phone: 877-566-7226 or 919-716-6000 (En Español 919-716-0058)

NORTH DAKOTA

North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
[email protected]

North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574

OHIO

Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138

Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400

OKLAHOMA

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105

OREGON

Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401

Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096

PENNSYLVANIA

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Pennsylvania Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

PUERTO RICO

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR San Juan, PR
00910-1900 00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, Puerto Rico San Juan, Puerto Rico
00902-0192 00902-0192

RHODE ISLAND

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903

SOUTH CAROLINA

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201

SOUTH DAKOTA

South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053

TENNESSEE

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243

TEXAS

Texas Workforce Commission
Career Schools and Colleges – Room 226-T
101 East 15th Street
Austin, Texas 78778-0001

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752

Texas Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548

UTAH

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
[email protected]

VERMONT

Vermont Department of Education
State Board of Education
Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General's Office
109 State Street
Montpelier, VT 05609-1001

VIRGINIA

State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
[email protected]

WASHINGTON

Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
[email protected]

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
[email protected]

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
Washington State Office of the Attorney General Complaint Form

WEST VIRGINIA

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789

WISCONSIN

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
[email protected]

WYOMING

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002


This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states the institution is licensed or required to be licensed. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is required to be licensed in that state.