Access Services Evening and Weekend Librarian, Northeastern University, Boston MA
posted August 14, 2013 5:12 PM
Access Services Evening and Weekend Librarian
Requisition Number: STFR000979
FT/PT: Full Time
Under the direction of the Head of Access Services, the person in this position will oversee, coordinate, and continually improve the library's evening and weekend service quality level and operational effectiveness at the unified service desk in the Snell Library Digital Commons. S/he will hire, train, develop, and evaluate the Access Services evening staff who will represent the library in this new and highly visible unit. S/he will assist in the articulation of strategic goals and objectives for the unit and outline the specific methods for achieving them. S/he will recommend and evaluate new and emerging technologies, and plan and manage their implementation with an eye to creating self-service opportunities. S/he will communicate and participate equally with colleagues in Information Services Customer Services and Research & Instruction who are also responsible for providing services in this area, working together with them to develop and articulate policies and procedures which are consistent with University standards to achieve a high level of service excellence. S/he will coordinate consistent data collection and prepare both qualitative and quantitative reports and projections as needed.
The successful candidate will be tasked with developing a new evening/weekend service model and setting a high level of expectations for library employees who are staffing the new information service point in the evenings. S/he will collaborate with the Access Services Librarian to create a training program for evening and weekend library staff in order to cultivate an environment of service excellence and standardization during all hours of operation. S/he must also develop effective working relationships with the equivalent ISCS service desk managers as they will be co-staffing this newly merged service point together. S/he must use good judgment in discerning how to resolve any issues of philosophical and/or operational difference that may arise between the two organizations and should know when/how to escalate these issues using appropriate methods and means. S/he will serve as a liaison to NUPD and Allied Security staff as necessary and provide input for emergency preparedness planning.
MLS from an ALA accredited program; at least two years of related experience, preferably in an academic library delivering a broad range of customer services to a diverse user population. The ability to think creatively and problem solve effectively, working in a collaborative fashion with a team of colleagues. Excellent organizational, analytical, planning, interpersonal, oral, and written communication skills. Successful experience hiring, training, and evaluating personnel. Must have a strong commitment to diversity. Must be innovative, self-motivated, service-oriented, and resourceful. Knowledge of new and emerging information technologies, instructional and research methodologies, and trends in academic libraries, scholarly communication, and higher education.
To be considered for this position please visit our web site and apply on line at the following link: http://apptrkr.com/379492