Reference Librarian, Worcester Public Library, Worcester MA

SALARY$42,264.64 - $61,508.10 annually; $20.25 - $29.47 hourly

A beginning professional position under the general direction of the Reference Services Coordinator with supervision as assigned.



  • Provides excellent professional reference and readers' advisory services to the public in person and online
    • Builds, manages and promotes quality collections in all formats in assigned subject areas
    • Makes connections, reaches out and represents the library to the community
    • Collaborates with a team of professional and paralibrarian staff and with other city agencies
  • Participates in the development and implementation of strategic partnerships with community groups, government agencies, and other appropriate organizations.
  • Maintains a working knowledge of library resources and an awareness of new resources and technologies and effectively uses and teaches the library's resources.
  • Interprets library services and policies to customers in a clear and courteous manner
  • Develops, publicizes, implements and evaluates adult programming, classes and outreach services, including reading discussion group, library and technology literacy
  • Actively participates in staff development and training opportunities
  • Participates in community outreach project and keeps informed of community needs
  • Works at various locations, including mobile library services
  • May schedule, supervise and evaluate pages, interns and volunteers
  • Performs other tasks, as assigned, consistent with the functions of the work unit and level of responsibility.



  • Demonstrated proficiency in current and emerging technologies and their applications
  • Commitment to excellent customer service to a diverse community
  • Demonstrated knowledge of search skills using paper and electronic resources
    • Show enthusiasm and flexibility
    • Embrace opportunities to learn in a changing environment
    • Demonstrate proficiency in current and emerging technologies and their applications
    • Ability to create positive working relationships in a team environment
    • Ability to initiate, organize, and self-direct work responsibility under moderate supervision
      • Ability to collaborate and create positive working relationships with all staff 
      • Ability to communicate effectively verbally and in writing
      • Physical ability to push carts and bins loaded with library materials
      • Ability to reach and retrieve library materials at high and low shelf heights


Education:              MLS from a library school accredited by the American Library Association or approved by the Massachusetts Board of Library Commissioners.


Experience:            Relevant experience will be considered.


Schedule:                 Includes evening and weekend assignments and working at other locations.


Other:                         While performing the duties of this job, the employee will frequently walk, stand, bend, stoop and reach above the head.  Strength is needed to push loaded book trucks.  Ability to work with the public for periods of a minimum of two hours at a time while maintaining good communication.




Language:               Second language       


Other:                         Knowledge in any of the following subject areas: marketing, business, health, journalism, social service, and web technology



To apply, please visit: or send resume and cover letter on or before Friday, August 23, 2013 to:  City of Worcester, 455 Main Street, Room 109, Worcester, MA  01608.  EOE/AA employer.  Preference given to Worcester residents.

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