Library Assistant/Computer Systems Support, Chelsea Public Library, Chelsea MA

Position:          Library Assistant/Computer Systems Support                  

Department:    Library      

Union:               AFSCME

Salary:             $35,163.96

DUTIES: Position holder performs a variety of duties in support of Library general operations as a library assistant with a primary focus to provide support and service to the Library's IT operations. Library Assistant duties include an emphasis on customer service and circulation desk work. Provide service, support and problem resolution in the operations of the Library computer systems.  Will configure PC's, network printers and troubleshoot problems with same.  Primary point of contact with Metro-Boston Library Network; takes action concerning upgrades, software issues and maintenance in order to assure uninterrupted delivery of services. Will work closely with City's IT staff.  May conduct public/staff training. Schedule may include evenings and Saturdays.


QUALIFICATIONS: Bi-lingual Spanish/English. Knowledge of personal computers, network computers, and peripheral computer components as normally attained through a certificate program, preferably Associate's degree in systems technology or systems applications. Hands on knowledge of various operating systems and application software as acquired through at least one (1) years related work experience; Library systems experience preferred. Demonstrated service and support experience with a variety of peripheral equipment and electronic devices. Familiarity with the terms, concepts and systems employed in a networked environment.  Proficient with Microsoft Office Suite (Word, Excel, Access and PowerPoint). Basic web design skills. Work experience of at least one year in a similar work environment is desirable. A combination of education and solid work experience demonstrating the skills needed. Support of all the PC computer systems Peripherals PC Operating Systems (Windows XP, Windows 7) Knowledge in Server Operating Systems, experience in basic Active Directory administration tasks. Knowledge and or experience in supporting a 25+ node network infrastructure, and VoIP systems. Experienced in Library Systems


Interested applications are to provide a resume/application, which establishes that they meet the qualifications, to the Human Resources Department within five (5) days of posting date (above).  For additional information, contact the Human Resources Department at 617-466-4170

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