Key Replacements and Work Requests
Residence Hall Key Requests
If you need a replacement key please contact Residence Life at 617-521-1096 or [email protected].
Residence Hall Work Requests
The Facilities Service Center processes work requests for Buildings and Grounds, which is responsible for building maintenance, housekeeping, furniture moves and bed bunking, landscaping, shipping and receiving, and snow removal. Work requests placed for keys will be denied and closed.
Submit a work request on the Fixit website
Common Work Requests
Common work requests and corresponding problem type
- Light bulb replacement – Lighting
- Housekeeping requests – Housekeeping
- Recycling/trash disposal – Housekeeping
- Temperature issues – Heating/Ventilation/Air Conditioning
- Leaks-Plumbing
- Furniture moves – Furniture
- Issues with vending or laundry machines – General Maintenance
- Problems with elevator operation – Elevators
- Pest removal – Pest Control
- Bed bunking – Furniture
Emergency Work Requests
Such things as fire, medical emergencies, water leaks, broken glass, and hazardous chemical or waste spills should be reported to Public Safety at all times by calling 617-521-1112.
Technology Issues
Issues including, computer, printer, copier, phone, classroom/meeting room, and media concerns should be directed to the Technology Service Desk.